A Reliance Capital Company

Self help

Find answers of most common queries instantly.

1. How do I check my current brokerage plan on trading portal?
Please follow the below mentioned steps after you login to your trading account on Insta Plus Platform: Click on 'Quick Link' option displayed on left hand side of trading page. Click on My Profile option and scroll down and check 'Brokerage Details'.

2. How many bank accounts can be linked with my trading account?
You can link a maximum of three bank accounts with your trading account for making payment.

3. I want to change my e-mail address and mobile number through the online portal.
Please follow the below mentioned steps after you login to your account: Click on 'Quick Link' option displayed on left hand side of trading page. Click on 'My Profile' option and click on 'Update Primary Email and Phone Number'.

4. My account is dormant. How do I activate it?
Please follow below mentioned steps to activate account - Open the website www.rsec.co.in Click on Trade Enter User IDand it will redirect to reactivation page; Enter PAN Number and registered email address and click on submit Your account will be reactivated immediately and you will redirected to reset your login password.

5. How can I generate an online password?
Please follow the steps mentioned below to generate a new password – A. Open www.rsec.co.in B. Click on, “Trade” C. Enter User ID D. Click on, “Forget password” E. A new window will open. Please enter PAN number and registered email address F. A new window will open. Please select the desired option and password will be sent on registered email address.

6. What are the documents/statements/reports available online for assisting in calculating income tax and filing my returns?
Equity and F&O Profit and Loss StatementTo view the Equity and F&O Profit and Loss: Login into trading portal >Click on Advance tools >Portfolio tracker >Closed Holdings > Select the option Equity/Derivatives> Select All and enter the Date Range and search Contract Notes / Transaction ReportTo view Contract Notes please Login into Insta Plus >Click on Reports >ECN > Select Date Range and Submit To view Transaction Report please Login into Insta Plus >Click on Reports > Transaction Report > Select Date Range and Submit

7. When I place orders in Mutual Fund, a message stating “KYC details not updated, Please contact customer care” is shown.
The provisions of The Prevention of Money Laundering Act, 2002 (PMLA) and KRA Regulations (2011), has made it mandatory for all Market Participants to comply with the 'Know Your Client' (KYC) norms. All Investors will now have to submit their PAN card copy (which serves as Proof of Identity (PoI)) and Proof of Address (PoA) only once with any of the intermediary it deals with. KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc), you need not undergo the same process again when you approach another intermediary. In case of any change in KYC details, please submit a change request form along with the supporting documents with broker with whom you transact. You have to download form from https://www.cvlkra.com/The forms duly signed along with the required proofs can be submitted at the nearest Reliance Securities Limited Branch>>>>>>>>> Branch Locator

8. What is BSDA and how to apply for BSDA facility?
Basic Services Demat Account (BSDA) is a special category of demat account which can be opened by only individual investors. Only one account can be opened under BSDA Category, where the investor is a first/sole holder. Such first/sole holder should not have any other demat account (under any category) with him/her as the first/sole holder and the value of the securities held in the demat account shall not exceed Rs.2 lakhs at any point of time. If Holding value at any date upto Rs.50,000/- If Holding value at any date between Rs.50,001/- to Rs.200,000/- The investor can convert an existing demat account in to BSDA category, provided no other demat account exists in the name of same first/sole holder and the value of the securities held in the demat account shall not exceed Rs.2 lakhs. Further you may refer to SEBI circular no. CIR/MRD/DP/22/2012 dated August 27, 2012 regarding Basic Services Demat account available on SEBI website www.sebi.gov.in. The BSDA form is available on Reliance Securities LTD website and the forms duly signed along with the required proofs can be submitted at the nearest Reliance Securities Limited Branch. >>>>>>>>> Branch Locator

9. What is After Market Order (AMO)? What are its timings?

Event NSE CASH BSE CASH NFO CDS
AMO*05:30 PM – 09:12 AM
 (Next Trading Day)
05:30 PM – 09:12 AM
(Next Trading Day)
05:30 PM – 09:12 AM
(Next Trading Day)
NA

*Due to scheduled system maintenance process, AMO orders will not be accepted between 12:00 AM (midnight) to 7:00 AM. For example, on 26-06-2014, you can place an AMO order to buy 100 shares of Reliance Capital at a Limit price of Rs.641 for next trading i.e. 27-06-2014.

10. How to place Equity and Derivative orders?
Please follow below mentioned process to place order in Insta Plus – Equity Order A. Login to New Insta Plus B. Click on “Equity” C. Click on ”Place Order” D. Select “Exchange” E. Select the scrip name you wish to Buy OR Sell F. Select the Product Code G. Enter the Quantity that you wish to Buy OR Sell H. Select the Order Type Limit, Market or Stop Loss –L (DO not select Stop Loss-M) I. Select retention type as DAY J. Click on Submit to complete the order placing process. Derivative Order A. Login to New Insta Plus B. Click on “Derivative” C. Select the exchange as NFO D. Select the Instrument Type – OPTSTK, OPTIDX, OPTIGX, FUTSTK, FUTIDX, and FUTIGX F. Select the Symbol F. Select the expiry month – 1st Month, 2nd Month G. Select Option Type – CE, PE (Applicable for Options) H. Select the Strike Price (Applicable for Options) I. Select the Action (Buy/Sell) I. Select the Product Code as, “NRML/MIS/CO” (CO for Nifty /Bank Nifty) J. Enter the Quantity that you wish to Buy OR Sell K. Select the Order Type Limit, Market or Stop Loss –L (DO not select Stop Loss-M) L. Select retention type as DAY M. Click on Submit to complete the order placing process

11. What are AMC and DPI charges?
AMC is Annual Maintenance Charge levied on monthly basis for maintaining Regular Demat Account For Charge Structure refer to Competitive Brokerage - Demat Charges DPI is delayed payment interest will be charged on the debits in client ledger of all kinds and compounded monthly. DPI charge for Limits Card customers & Customers on boarded on or after Sep 1, 2015 is 21% p.a. and Customers on boarded prior to Sep 1, 2015 18%p.a.(plus taxes if any aplicable)

12. How does one check trading ledger balance and demat holdings?
Ledger balance Please follow below mentioned steps to check Current Ledger in Insta Plus - A. Login to New Insta Plus. B. Click on, “Equity” C. Click on, “Limits” Demat Holding Please follow below mentioned steps to check Demat Holding in Insta Plus - 1. Login to Insta Plus 2. Click on Equity 3. Click on DP Holdings OR Check the Demat holding statement from - 1. Login to Insta Plus 2. Click on Reports 3. Click on DP 4. Click on Transaction report for Demat Transaction statement or Click on DP Holding statement for Statement of DP Holdings

13. What are the various channels of fund transfer?

Online Transfer through the Internet NEFT and RTGS Physical Cheque Deposit((Outstation cheque clearance will take more time) Online Transfer through the VISA Debit Card
Instant Funds transfer and immediate trading exposureDoes not have any hassles as no  login/internet connectivity requiredDoes not have any hassles as no login/internet connectivity requiredInstant Funds transfer and immediate trading exposure

 

14. After placing fund withdrawal, when will I receive credit in my bank account?
A. If request is placed before 4.30 PM on working day and correct IFSC code is updated then amount will credit in his bank account on T+1 day B. If request is placed after 4.30 PM on working day and correct IFSC code is updated then amount will credit in his bank account on T+2 day C. If request is placed before 4.30 PM on working day and IFSC code is not updated then cheque for withdrawn amount will be sent at the nearest branch in T+6 working days

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CALL AND TRADE

Enjoy the convenience of trading over the phone.

022 39886000 | 022 25816000
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​Call and Trade

Our operational timing​: ​​8.30 am to 4.30 pm, Monday to Friday.

Call us on​​ :

022 39886000 | 022 25816000

022 26856000 | 022 33506000

Partner Desk : 022 39896789 ​

At the time of contacting us, please keep your account details ready for our customer service executive to assist you promptly

Free for first 20 calls in a month. From the 21st call, you pay Rs. 20/- per call*.

*Priority customer Call and Trade Charges waived.

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