A Reliance Capital Company

CUSTOMER CARE

Easy to reach; happy to help.

We treat our clients as we would like to be treated ourselves.

From queries to assistance while trading, to even sharing your feedback, we believe that you deserve our undivided attention.

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REQUEST
RESOLUTION TIME

Know our Turn Around Time

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Request Type Number of working days

Reactivate your account

1
Fund Transfer
Margin Related2
Fund Withdrawal
Request for Account related information:
Account Statements2
Bills
Ledger statement
Transaction Statement
Contract Notes
Trading Reports and other
SEBI Segment preference update3
Change of charges structure 3
Request for Portfolio Reports3
Change of account related details:
Address3
Contact Details
Bank Details
Nominee Related

HELPDESK

For any queries, please call us on -

022 39886000 | 022 25816000
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​HELPdesk

Our operational timing​: ​​

8.00am to 8.00 pm (Monday to Friday).
10.00 am to 3.30 pm (Saturdays - 2nd & 4th Saturdays closed)

Call: 022 39886000 | 022 25816000
SMS <RSEC HELP> To 53636
Write to us:customer.support@rsec.co.in

Partner Desk : 022 39896789 ​

*At the time of contacting us, please keep your account details ready for our customer service executive to assist you promptly.

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Other Charges

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​ Other Charges

Particulars Charges (Rs.)

Call and Trade Charges

20 per call (First 20 calls per month will be free)**
Enquiry Charges (First five enquiries are free every month) 5 per enquiry
Reissue of Welcome Kit (Resident Indians)
Reissue of Welcome Kit (Non Resident Indians)
200
1000
Physical contract note for clients who have signed for Electronic contract notes 40 per contract note
Physical Ledger/Transaction Statement 40 per statement
Delayed Payment Interest (DPI) 
- Customers on boarded on or after Sep 1, 2015
- Customers on boarded prior to Sep 1, 2015
- Limitcard Customers

21 %*
18%*
21%*
*Interest rate per annum,  (plus taxes, if any applicable)
**Priority customer  Call and Trade Charges waived.

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HOLIDAYS

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HOLIDAYS FOR NSE AND BSE IN 2016

Sr. No.DateDayDescription
126-Jan-2016TuesdayRepublic Day
207-Mar-2016MondayMahashivratri
324-Mar-2016ThursdayHoli
425-Mar-2016FridayGood Friday
514-Apr-2016ThursdayDr. Baba Saheb Ambedkar Jayanti
615-Apr-2016FridayRam Navami
719-Apr-2016FridayMahavir Jayanti
806-Jul-2016WednesdayId-uI-Fitar (Ramzan ID)
915-Aug-2016MondayIndependence Day
1005-Sep-2016MondayGanesh Chaturthi
1113-Sep-2016TuesdayBakri ID
1211-Oct-2016TuesdayDasera
1312-Oct-2016WednesdayMoharram
1431-Oct-2016MondayDiwali-Balipratipada
1514-Nov-2016MondayGurunanak Jayanti

*Muhurat Trading will be conducted. Timings of Muhurat Trading shall be notified subsequently.

 

The holidays falling on Saturday / Sunday are as follows:

Sr. No.DateDayDescription
101-May-2016SundayMaharashtra Day
202-Oct-2016SundayMahatma Gandhi Jayanti
330-Oct-2016SundayDiwali-Laxmi Pujan*
425-Dec-2016SundayChristmas
 

Additional holidays for Currency trading are as follows:

Sr. No.DateDayDescription
119-Feb-2016FridayChhatrapati Shivaji Maharaj Jayanti
201-Apr-2015FridayAnnual Closing of Banks
308-Apr-2016FridayGudi Padwa
417-Aug-2016WednesdayParsi New Year
512-Dec-2016MondayId-e-Milad

Market Timings

Trading on the equities segment takes place on all days of the week (except Saturdays and Sundays and holidays declared by the Exchange in advance). The market timings of the equities segment are:

A) Pre-open session
Order entry & modification Open : 09:00 hrs
Order entry & modification Close : 09:08 hrs*
*with random closure in last one minute. Pre-open order matching starts immediately after close of pre-open order entry.

B) Regular trading session
Normal / Retail Debt / Limited Physical Market Open : 09:15 hrs
Normal / Retail Debt / Limited Physical Market Close : 15:30 hrs

Block deal session is held between 09:15 hrs and 09:50 hrs

C) The Closing Session is held between 15.40 hrs and 16.00 hrs

 

Note: The Exchange may however close the market on days other than the above schedule holidays or may open the market on days originally declared as holidays. The Exchange may also extend, advance or reduce trading hours when its deems fit and necessary.